Human Computer Interaction (HCI)

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  • Gupta, R. (2012). Human comptuer interaction: A modern overview. International Journal of Computer Technology and Applications, 3(5), 1736-1740.
  • Moreno, A. M., Seffah, A., Capilla, R., & Sanchez-Segura, M.-I. (2013). HCI practices for buidling usable software. Computer, 46(4), 100-102.

Human computer interaction heavily plays into the user experience, including system functionality and the ability of system to support and understand user input and feedback. According to Moreno et al, when designing systems, it’s an important part of obtaining a positive outcome. The basic physical component of user interaction involves concrete workings with the computer itself. There is also the manner in which users comprehend and have a working engagement with the system on a higher order of thinking level. User satisfaction is important, because when users are satisfied, they’re more likely to use a product and become loyal consumers. Loyalty drives up sales and guarantees long-term use. Knowing who your system users are and what usability and functionality features they’re looking for will drive how the system is developed going forward. In terms of libraries, satisfied patrons guarantees return users and patrons who refer their peers, thus building the user base. More demand is a good thing, provided the supply meets the demand.

Gupta mentions speech recognition software is an example of systems supporting HCI, which lends to the idea that well-crafted HCI compliant systems could serve the dual purpose of accessibility. Customizing systems to user-based interactions allows users to benefit from and interact with systems that specifically designed to handle differences in information access, such as users with impaired vision or hearing. It could also prove beneficial to those with limited physical abilities, by compensating for individuals needs through differentiated screens, touch-based feedback, audiovisual feedback, and text appearance. Gupta mentions that today’s system and design capabilities create the possibility and likelihood of more active systems vs. systems that are passive in nature.

Even for those who are not in need of accessibility accommodations, the idea is that systems will become embedded in the everyday way of life, instead of computers being an “other” part of life. I’m curious, though, what part increased security concerns will play into these future goals. I was just reading an article earlier that basically stated security scares, such as Heartbleed, are not anomalies. They are the new normal and will only get worse in scope. It’s kind of depressing, but necessary to consider, especially in terms of system tools that may span across all areas of life and productivity.

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About A. M.

Information professional focusing on academic librarianship through a critical lens. Research interests include education and multiliteracies, critical race theory, gender studies, and African American studies. I am currently employed as an academic librarian. I am also a family genealogist in the process of uncovering the people and places behind my ancestry. I enjoy digging up new facts, reading, and writing in my free time. My opinions and thoughts are my own.

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